Privacy Policy

La Casa Nail Spa — Salon Policies

At La Casa Nail Spa, we want every visit to be welcoming, relaxing, and professional. Please review our policies before your appointment so you know what to expect.

Appointments, Cancellations & No-Shows

Please contact us as soon as possible if you need to cancel or reschedule your appointment.

Repeated late cancellations or missed appointments may require a deposit or prepayment for future bookings. Any applicable fees, deposits, and cancellation terms will be disclosed before you confirm your appointment.

Late Arrivals

Please arrive on time. If you are running late, call or text us.

Depending on availability and the service booked, late arrivals may require a shorter or modified service, rescheduling, or cancellation. We will discuss available options and any price changes before proceeding.

7-Day Service Guarantee

Starting the day after your appointment, you have 7 calendar days to report any service-related issue.

Repairs covered by our guarantee are free of charge and use the same color and design as your original service. This includes nail-enhancement breakage or gel-polish chipping resulting from our application or workmanship, following management’s assessment.

Please call or text 856-448-3808 with your appointment details and, when possible, a clear photo. You must report the issue within the 7-day window; the repair appointment may take place afterward, depending on availability.

Our guarantee does not cover damage caused by accidents, picking, biting, improper removal, or failure to follow aftercare instructions. Changes to the original color, design, shape, or length are not considered repairs and may incur additional charges.

Please share any concerns about your nail shape, length, color, or design during your appointment so we can address them promptly.

Refunds & Service Concerns

Completed services are non-refundable, except where required by law.

If you are unhappy with your service, please call or text our management team at 856-448-3808. We will respond within 24 hours to discuss your concern and determine an appropriate resolution.

Complimentary repairs are subject to our 7-day service guarantee. Nothing in these policies limits your rights under applicable law.

Regular Polish

Where offered, regular polish is not guaranteed against chipping, smudging, or damage. Wear depends on nail condition, daily activities, aftercare, and drying time.

Please allow adequate drying time before leaving. If accidental damage occurs immediately after your appointment, contact us. A one-time touch-up may be offered following review.

Nail Enhancements & Aftercare

The durability of nail enhancements depends on your natural nail condition, chosen length, lifestyle, and aftercare.

Weak, damaged, or very short nails may have reduced retention. Your technician may recommend a different length, product, or service to better suit your nails.

Please follow aftercare recommendations and avoid picking, pulling, or removing enhancements yourself.

Length & Shape Policy

Shape and length charges are added to the base service price for Acrylic, Dip, Builder Gel, and Tap Gel, where applicable.

Shape Charges — New Sets Only

Nail ShapeAdditional Charge

Coffin, Ballerina, Oval, Almond, Stiletto, Square, Supper Square, or Tapered Square$5

Duck$10

Round or SquovalNo additional charge

Shape Changes — Fills Only

A $5 shape-change charge applies only when you change your existing nail shape during a fill.

Length Charges

Length is measured using a sample finger placed at the cuticle of your index finger. Length charges start at $5 and increase based on the selected length.

New Set Pricing

Total price = base new set price + applicable shape charge + length charge + any design charges.

Your technician will confirm applicable charges before beginning your service.

Pricing & Additional Services

Prices marked with “+” indicate starting prices. Final pricing may vary based on service type, nail length, shape, design complexity, product selection, removal, repairs, and additional services.

We will explain applicable additional charges and obtain your approval before performing added services. Please ask for a price estimate before your service begins if you have a budget or specific design in mind.

Health, Allergies & Product Sensitivities

Before your service, please tell your technician about any condition that could affect its safety, including:

Allergies or sensitivities to salon products, fragrances, adhesives, gels, acrylics, or latex.
Open cuts, sores, broken skin, or suspected nail or skin infections.
Diabetes, circulation concerns, or other conditions affecting healing or sensation.
Medications or treatments that affect your skin or nails.

We may modify, postpone, or decline a service based on a specific safety concern. Our technicians do not diagnose or treat medical conditions.

Individual sensitivities and reactions can occur. Please report burning, irritation, pain, or discomfort immediately so we can stop and assess the service.

If you need a particular product alternative, contact us before your appointment to confirm availability.

Children & Minors

Children must remain under the supervision of a responsible parent or guardian throughout their visit.

For everyone’s safety, children may not run, play with salon equipment or products, enter employee-only areas, or interfere with services.

Please contact us before booking nail enhancements or specialty services for a minor to confirm suitability and any parent or guardian consent requirements.

Personal Belongings

Please keep valuables secure and check your service area before leaving. Contact us promptly about any forgotten items.

We are not responsible for lost, misplaced, or damaged belongings except where required by law.

Gift Cards

Gift cards are non-refundable, except where required by law, and may be redeemed for eligible salon services under the terms disclosed at purchase.

Please retain your receipt or purchase confirmation. Replacement of a lost or stolen gift card depends on our ability to verify ownership and the unused balance.

All redemption terms and restrictions comply with applicable law.

Respectful Conduct & Right to Discontinue Service

We ask guests and staff to treat one another with courtesy and respect.

Harassment, threats, abusive language, unwanted physical contact, and unsafe or disruptive behavior will not be tolerated.

Management may decline, modify, postpone, or discontinue a service for legitimate safety, health, or conduct concerns, consistent with applicable law. Service decisions will be made without unlawful discrimination.

Changes to Prices, Services & Policies

La Casa Nail Spa reserves the right to change prices, services, promotions, and policies at any time.

Any price change affecting an existing appointment will be communicated before your service begins.

Prepaid purchases will be honored according to their purchase terms and applicable law.

If you have any questions about pricing or additional charges, please ask your service technician before your service begins. We are happy to clarify costs so you know what to expect.

Contact Management

For appointment assistance, pricing questions, or service concerns, please contact us.

La Casa Nail Spa
Call or text: 856-448-3808
Management will respond to service concerns within 24 hours.

Thank you for choosing La Casa Nail Spa. We look forward to welcoming you.

Relax. Refresh. Enjoy your La Casa experience.